Privacy Policy

About Us


Our office is open between 8.30am - 5.30pm Monday to Friday, and between 9am and 12 noon on Saturdays, so a real human being will answer the phone.

We do our best to give a quick, accurate and efficient service but if you have any complaints please phone us on +44 (0)1506 848966 or e-mail us on and we will do our best to resolve matters.

Making A Purchase
We accept payment via PayPal, cheques, postal orders, and all debit and credit cards (except American Express and Diner’s Cards). We use PayPal and SagePay as they are completely secure.

If you wish to pay by cheque or Postal Order, please make it payable to Phytoscience (Europe) Ltd and cross A/C Payee. If payment is not received within 10 working days we will get in touch to see if you would still like your order.

We will generally send all orders placed before 12.00 noon on the same day. Orders placed after 12.00 noon are generally sent out the following day. In addition, we can now offer courier delivery, which has the advantage that we can track the delivery and also that there is a 99.9% chance that next day delivery will be achieved. 

Courier delivery:
This is available only to mainland UK residents (not Northern Ireland, Isle of Man or Channel Islands). Normally, this will be £7.95

Processing of money and orders 
We carry good stocks of our product lines but occasionally a stock item will run out - usually due to a sudden rush of demand. If this is the case we will inform you by e-mail. If we are unable to send you the goods within 7 days of your order we will get in touch to see if you would like your money back, or if you would rather wait until the goods are back in stock.


Cookie Policy

Returns & Cancellations
In the unlikely event that you need to return faulty goods then naturally we will exchange them free of charge. We will also refund the outgoing and return postage costs.

If, for any other reason, a customer wishes to return unused/unopened goods to us, we will reimburse them for the value of the goods purchased less £1.50 and 5% of the value of the goods sent out. This is to cover our administration and packaging costs (our carriage charges are less than the actual cost of sending out the goods, and banks charge us both for taking money and reimbursing money). Please note this policy only applies to unused and unsoiled goods

Data protection